Interactive Investor Share Dealing Reviews

(based on 3 reviews)

221 of 418 people found this review helpful

The introduction of the quarterly charge onto active accounts was I am sure not welcome, but perhaps understandable.

How iii communicated the implementation of the charges was in my opinion very poor - no positive response or feedback was required to show the message was received, simply the charges were imposed.

How iii dealt with my communication to them to discuss how to deal with this matter showed the company to simply be greedy - they choose to impose the full outstanding fee on an inactive and almost empty account. I would suggest a compromise would have been a fairer result.

I would not recommend dealing this company.

In summary, I would not recommend Interactive Investor Share Dealing to a friend.

225 of 438 people found this review helpful

Hi

I had been a user of Interactive Investor for over two years. I was shocked upon one of my infrequent log-ons, to discover I owed them £22. My shares were still there, but they had decided to introduce a new £20 quarterly fee, the benefits of which are only evident to regular traders. Basically they have stiffed the investors that just leave their shares alone, to check on them every four-six months, like I do.

I did ask them if there was anything that could be done, to which I received this reply!!!

"Thank you for your message dated 15th November 2012. I am sorry that we have fallen short of your expectations. I have investigated the point(s) you have made.

Secure Messages were sent on 31 May 2012 and 21 June 2012 informing you of the changes to our prices and your options. In addition to this, e-mails were sent out on the same dates and we updated our website to reflect the impending change.

I appreciate you have stated that this was not sufficient however, as confirmed in clause 12.12 and 12.16 of our Terms and Conditions, we will send all written notices to you via Secure Message. We will also contact... (Read the full review)

In summary, I would not recommend Interactive Investor Share Dealing to a friend.